In An Emergency
If your animal has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and tell the receptionist which branch surgery you normally attend.
OUT OF HOURS SERVICE: As a practice we provide round the clock cover for your animal. We are proud to be the only locally based vet practice to offer our clients our own emergency out of hours service, giving you and your pet the continuity of service you and more importantly they deserve.
In an emergency you will be seen by one of our vets at the Neath surgery where there will be full access to all your pet's clinical history. Having access to this information in crucial in the treatment of any animal. Our emergency phone line is operated by our own veterinary team to ensure you get the best possible advice as quickly as possible. Please phone your usual surgery number and your call will be diverted to our emergency receptionist.
Please only phone out of normal hours if you have a genuine emergency and be ready to give the receptionist your name, address, phone number and details of your animal.
OUT OF HOURS EMERGENCY NUMBER 01639 642739